Level 3 Care: Moderate Intensity – for people

  • with more intense symptoms and higher levels of distress
  • who most often will have anxiety and/or depression, with the remainder having other illnesses including personality disorders, eating disorders, psychological problems associated with primary cognitive disorders (e.g. amnesia, dementia, and delirium) and comorbid alcohol and drug use disorders.
  • whose psychosocial functioning is likely to be affected, but who largely maintain normal functioning with only a few days out of normal role per month.
  • where duration can be more than twelve months.

Moderate intensity support is targeted, structured and reasonably frequent and intensive. It integrates clinical and social support. Emphasis is on recovering and maintaining relationships and connection with education and training, workplace and community.

Relevant services include:

  • face-to-face clinical services from GPs and allied health practitioners, backed up by psychiatrists, with pharmacotherapy where required.
  • Self-help resources and clinician assisted digital mental health services
  • Community supports such as social participation and/or lifestyle programs.

Face-to-face, online and warmline-based peer support is also helpful.

Key Resources:

  • Next Step – Next Step is a free program for people experiencing mild, moderate and severe mental health issues. It is delivered by CatholicCare in the ACT. If you would like to access their coaching program or don’t know which service is best suited for your needs, please contact their team on:
  • Better Access – GPs can complete a Mental Health treatment Plan and refer patients to a psychologist under the Better Access initiative
  • MindMap – the ACT Youth Mental Health Portal, provides navigation and service information for people aged under 25. Access the website, call 1800 862 111 (between midday and 11pm) or arrange a call back.
  • Head to Health – the digital mental health gateway, is an important source of digital service options to contribute to a stepped care approach.