Navigating the System

In this module, you will find information about stepped care, a staged system of mental health services that match to an individual’s needs, ranging from the least to the most intensive. This system is used in the ACT mental health system to ensure services are matched to the intensity of a person’s mental health needs.

spectrum of mental healthservice needs

You can read an overview of stepped care at How it all works – Stepped care. You can then read about the different levels of stepped care, what services are available at each level and how to access them. Each level also has stories of people using the different services to help you think about your options. This will help you find the service that is most appropriate for your situation.

You can click on terms that are underlined to view a short explanation or definition. If you are still unsure what a term means, look for it in the Language Guide.

Youth Mental Health Navigation – MindMap

If you are looking for help to navigate the youth mental health system, the ACT Government, in partnership with Marymead, has developed MindMap, a navigation portal for young people (under 25), their parents and carers seeking mental health services. This portal includes:

  • a “Find Supports” tool to help you find the right services at the right time
  • a service list with wait times updated by each service
  • a web chat feature if you need further assistance

Young people who are waiting for appointments are also able to access some short-term counselling through the service.

Young people, their parents and carers can also call 1800 862 111 from midday to 11pm, 7 days a week for help finding the right service or information.